Your dedicated team of professionals for long term rental services in Spain

Here to help you find your ideal long term rental home

We have two types of property in our long-term rentals portfolio, those which are cared for by our property management division HomeCareontheWeb who provide all cleaning, laundry and maintenance services, and those which are managed locally by their owner. Either way it means that you have someone conveniently close at hand who can help you with any issues during your tenancy.

The main advantage when you rent a property managed by HomeCareontheWeb is the access you get to our special Tenant Support Service, which ensures you receive the very best care and attention from our Rentals Department both before you rent, and whilst you are a tenant.

Our Tenant Support Service includes the following:

• Servicing your rental enquiries by email and phone, or attending you personally when you visit our offices
• Establishing your exact accommodation needs and conducting viewings of suitable homes.
• Providing legally-compliant D.I.A. (Brief Informative Document) on request for all properties you view
• Producing comprehensive formal rental contracts in English and Spanish between you and the owner
• Taking up references on your behalf
• Holding your security deposit **
• Providing a ‘Helpline' during office hours for any property issues that may arise and resolving these with the owner on your behalf (charged to owner or tenant, if call-out or protracted office work is required, depending on what the problem is attributed to) *
• Providing access to an official Arbitration Panel to resolve any grievances with your tenancy
• Provision of emergency service out of office hours *
• Emergency call-out facility with qualified staff *
• Key-holding and management of keys
• Provision of local information service
• Use of Customer Service computer in office for checking e-mail (essentially free for the first 30 minutes, but a contribution to our local charity boxes is much appreciated)
• Undertaking monthly courtesy visit to check property on your behalf and resolve any issues with the owner **
• Arranging inspection visit and inventory check at termination of tenancy **
• Rental and utilities payments collection service **
• Access to company ‘troubleshooting’ facility to handle any problems with local suppliers or utility companies, etc **

* any chargeable services are invoiced as and when utilized for immediate or advance payment.
** these services are subject to the owner contracting with HomeCareontheWeb for that particular service package.

Should you require further information on the services we provide please do not hesitate to contact us. Our offices are open: 10am to 6pm Monday to Friday