The main advantage when you rent a property managed by HomeCareontheWeb is the access you get to our special
Tenant Support Service.
This service ensures you receive the very best care and attention from our Rentals Department both before you rent, and whilst you are a tenant.
Our Tenant Support Service includes the following:
- Servicing your rental enquiries by email and phone, or attending you personally when you visit our offices
- Establishing your exact accommodation needs and conducting viewings of suitable homes.
- Providing legally-compliant D.I.A. (Brief Informative Document) on request for all properties you view
- Producing comprehensive formal rental contracts in English and Spanish between you and the owner
- Taking up references on your behalf
- Holding your security deposit **
- Providing a ‘Helpline’ during office hours for any property issues that may arise and resolving these with the owner on your behalf (charged to owner or tenant, if call-out or protracted office work is required, depending on what the problem is attributed to) *
- Providing access to an official Arbitration Panel to resolve any grievances with your tenancy
- Provision of emergency service out of office hours *
- Emergency call-out facility with qualified staff *
- Key-holding and management of keys
- Provision of local information service
- Use of Customer Service computer in office for checking e-mail (essentially free for the first 30 minutes, but a contribution to our local charity boxes is much appreciated)
- Arranging inspection visit and inventory check at termination of tenancy **
- Rental and utilities payments service **
- Access to company ‘troubleshooting’ facility to handle any problems with local suppliers or utility companies, etc **
*Any chargeable services are invoiced as and when utilized for immediate or advance payment.
** These services are subject to the owner contracting with HomeCareontheWeb for that particular service package.
Should you require further information on the services we provide please do not hesitate to contact us. Our offices are open: 10am to 6pm Monday to Friday.